Help & FAQs - Fress

Can I receive refund for missed meals? What about if my child is sick?

Fress Canteen is not obliged to accept cancellations of any order, however, may accept such at their discretion but subject to a minimum charge of 30% of the value of the order, where less than 24 hours’ notice is given. We try to be as flexible as possible and when possible and would be happy to action a refund in cases of justified absence of a student. Parents must inform the Fress Canteen office as soon as possible in order to not let food spoil.

How do gift cards work?

When purchasing a gift card, the person making the purchase will be asked who the gift card is for. After filling out a couple of form items, once the payment has processed, the recipient will receive an email with the gift card. In order to use the gift card, the recipient simply needs to enter the gift card code at checkout and their account will be credited with the gift card amount. The balance will remain in the recipients account until completely used up. Please note that gift cards are ONLY redeemable online and not physically within the canteen.

How are the menus & meals prepared for the school canteen?

The Fress Canteen staff establish weekly and monthly menus according to the season and the specific period of the school year.

Who is responsible for the Fress Canteen service?

The operator of this venture is a partnership of three people with extensive experience and knowledge of running kosher restaurants and catering services in Cape Town, but the new Herzlia canteen is a brand-new business with a fresh, new approach!. We welcome Michael Wener, David Hepple and Omri Suiza from Goldies and ThePressBar.

How to get in touch with the Fress office?

Please feel free to email us at onlineorders@fress.co.za and we will attend to any queries you may have.

Can I eat at the canteens as a guest?

ABSOLUTELY! The canteen is open to students, staff and all extended family. Next time you are on campus, please pop in to say hello.

How do I easily find my food for my order?

Our online ordering website includes a search function at the top of each page as well as an easy to use navigation bar on the left hand side, once you enter the shop.

What is your cancellation policy?

Fres Canteen is NOT obliged to accept cancellations of any order, however, may accept such at their discretion but subject to a minimum charge of 30% of the value of the order, where less than 24 hours’ notice is given.

Can I change my order once it has been placed?

Orders can be adjusted however please understand that this may incur additional costs, this depends on whether or not production on your order has begun.

How do I cancel an order?

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How do I modify an order?